Manufacturers
Today, manufacturers face increasing competitive challenges and their products are menaced by rising commoditization.
Traditionally, product manufacturers do not know how customers use their products, since the only times the manufacturer touches the customer’s life is when the product is sold and when it breaks.
A networked device continues to generate information value over its lifespan.
This information can be utilized throughout an organization to reach different goals: for sales and marketing efforts, product development and customer service.
| Strengthen your brand image | Increase your profits | Create new revenue resources |
- Monitor performances and working conditions
- Improve your design
- Improve your production
- Provide critical information on how customers use your products
- Instruct customers on how to get more value from your products
- Reduce warranty costs
- Reduce product recalls
- Modify your embedded software
- Keep all software up to date and secure
- Reduce risks of failure to comply with regulations (financial, administrative, environmental, safety)
- Reduce risks of monetary penalties (alimentary industry, freight of dangerous goods, more)
- Increase customers’ satisfaction and loyalty
- Make your customer more profitable
- Develop new services as new resources of revenue and profits, such as:
- Remote software up-grades
- Supplier-managed automatic replenishment of consumables and supplies
- Automatic purchasing of software options
- New maintenance service
- New first level assistance service
M2M Movactive helps companies to build better products and service by providing full-life-cycle feedback.
With personalized user information, companies can create one-to-one relationships that last as well as build barriers to competition, anticipate customer needs, drive product development and target after-market up-selling and cross-selling.
