Aftermarket product service
Aftermarket product service – consumables replenishment, technical assistance and maintenance, after sales – is rapidly changing. On one side, asset owners and operators demand increased uptime performance, reliability and uninterrupted service. On the other side, service companies face increasing competition which cuts profit margins.
M2M Strategic benefits
| Make you customers more profitable | Enable pay-for-use billing models |
- Ensure your product is always operating at optimum performance levels
- Identify causes of failure by remote, corrective work flows, repair parts
- Enhance product fixing remotely via pc or pda, anywhere worldwide
- Configure, reset your machines by remote
- Improve response times
- Eliminate emergency repair calls
- Improve fixing, reduce repair calls, avoid travels
- Schedule maintenance and service only when needed
- Increase overall customer satisfaction and loyalty
- Make your customer more profitable
- Reduce service and support costs
- New service as new revenue resources:
- Keep your software up to date
- Automatic replenishment of consumables
% Change reported by Best-in-Class Respondents
Source: Aberdeen group
Source: Aberdeen group
- M2m service has cut 14% overall service costs
- 60% of alarms and notifications resulted in service call avoidance
- 32% reductions in downtime
Source: Harbor Research USA
